ArcaneBet Privacy Policy

At ArcaneBet, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you register, deposit, play or otherwise interact with our platform. By creating an account and using ArcaneBet Casino, you agree to the practices described below. This policy applies to our website, our arcanebet app, and any related services operated under our brand.

Who We Are

Our casino is owned and operated by TH Gambling N.V. (registration number 146982), a company incorporated under the laws of Curaçao, with substance located at 6 Telamonstraat, Willemstad, Curaçao. We hold a valid licence issued by the Government of Curaçao under licence number OGL/2024/1468/1024, granted by the Curaçao Gaming Control Board. We operate more than one gaming brand, and player data for each brand is kept in a separate database. Account closures, deposit limits and self-exclusions you request only apply to the specific brand on which the request was made, and do not automatically extend to other properties we operate.

Information We Collect

When you sign up for arcanebet casino login access or complete our registration form, we collect a range of personal information necessary to provide our services responsibly and in accordance with our licence conditions.

• We collect identity details such as your full name, date of birth, residential address and nationality
• We gather contact information including your email address and phone number
• We record account credentials and security data used for arcanebet casino sign in and verification
• We store financial information related to deposits and withdrawals, including payment method details
• We track your gaming activity, wagering history, bonus usage and loyalty progress
• We collect technical data such as IP address, device type, browser and operating system when you access ArcaneBet Casino or use our arcanebet app
• We may record communications you have with our support team via email, live chat, phone or our ticket portal

Verification and Identity Checks

Before processing withdrawals, we require identity verification consistent with anti-money laundering regulations. We may ask for copies of government-issued identification, proof of address, or payment method confirmation. If verification is not completed within 14 days of our initial request, we reserve the right to lock your account, and after a further 30 days, verification will be labelled failed. In such cases, the initial deposit is returned to its source and any excess funds are removed in accordance with our terms.

How We Use Your Data

We at ArcaneBet use the information we collect for several essential purposes connected to running our platform safely and legally.

• We use your data to create and manage your account, including processing arcanebet casino canada login requests and other regional access
• We use payment information to process deposits and withdrawals through our supported methods, including card payments, e-wallets and our arcanebet crypto casino options
• We use your gaming history to calculate loyalty points, apply the arcanebet bonus code you have entered, and manage promotions such as our welcome offer or cashback booster
• We use contact details to send account notifications, security alerts and, where you have opted in, marketing communications about an arcanebet no deposit bonus, free spins or other offers
• We use technical and behavioural data to detect fraud, prevent underage access, and comply with responsible gambling obligations
• We use aggregated data to improve our website, our arcanebet app and the overall player experience

Cookies and Tracking Technologies

Our Arcane Bet platform uses cookies and similar technologies to remember your preferences, keep you signed in, and analyse how our site is used. Cookies help us recognise returning players, remember your language and currency selection, and measure the performance of promotions such as an arcane bet bonus code campaign. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our services.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate ArcaneBet Casino effectively and lawfully.

• We share data with payment processors and third-party entities that handle deposits and withdrawals on our behalf
• We share information with regulatory authorities, including the Curaçao Gaming Control Board, when legally required
• We share data with fraud prevention and identity verification providers
• We may share information with affiliated service providers who assist with hosting, analytics, customer support and software platforms
• We may disclose information if required by law, court order, or to protect our rights and the integrity of our platform

Because we operate multiple brands with separate databases, your Arcane Bet account data is not shared with or merged into accounts you may hold on our other brands.

International Data Transfers

Our Arcane Bet Casino serves players across several markets, including Canada, New Zealand, Ireland, Norway, Finland, Austria, Italy, Brazil, Mexico, Chile, Colombia, Peru and Argentina. As a result, your data may be processed or stored in jurisdictions outside your country of residence. We take appropriate steps to ensure that any such transfer maintains an adequate level of protection consistent with this policy.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations, including anti-fraud and anti-money laundering requirements. If you close your ArcaneBet account, we may still retain certain records where required by applicable law or our licensing conditions.

Data Security

We use industry-standard technical and organisational measures to protect your information from unauthorised access, alteration, disclosure or destruction. Our systems supporting arcanebet casino withdrawal processing, account authentication and payment handling are protected through encryption and restricted access controls. While we take security seriously, no method of transmission over the internet is entirely without risk, and we encourage you to use a strong password and keep your login details confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to honouring them wherever applicable.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to withdraw consent for marketing communications at any time
• You have the right to request a copy of your data in a portable format where technically feasible

To exercise any of these rights, you can contact our support team, and we will respond within a reasonable timeframe.

Age Restrictions

We do not knowingly collect data from individuals under the legal gambling age in their jurisdiction. If we become aware that an underage individual has registered an account, we will close the account and remove associated data, subject to any legal retention requirements.

Restricted Territories

Our services are not available to residents of certain countries, including but not limited to the United Kingdom, United States, Australia, France, Spain, and several other listed jurisdictions. We do not knowingly collect or process data from individuals accessing our platform from restricted territories, and accounts identified as such may be closed.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of ArcaneBet Casino after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, our support team is available 24/7 through live chat and email, with withdrawal-related enquiries handled during business hours, 09:00-17:00 CET.

• Email: contact@arcanebet.com
• Phone: +31 6 44 28 36 07
• Support ticket portal: support.ezygaming.io/support/arcanebet